Additional resources

These resources can help you learn more about instant messaging, as well as online collaboration in general and in particular with volunteers.

"Interaction and Outeraction: Instant Messaging in Action: An Ethnographic Study of Instant Messaging in the Workplace"
In Proceedings Conference of Computer-supported Cooperative Work. 2000. ACM. Pp. 79-88. by Bonnie Nardi, Steve Whittaker and Erin Bradner.

The Dynamics of Online Culture & Community
Discusses the various ways people, particularly volunteers, communicate via text-only means. Also links to many other related resources. By the Virtual Volunteering Project.

Managing Offsite Volunteers via the Internet
Advice and links to related resources. By the Virtual Volunteering Project.

Guidelines for effective ICQ meetings
By NCexChange, a project of the North Carolina Justice and Community Development Center. Affiliated with the 1996 Top-funded Community NETworker project.

CNET's excellent articles, "Block IM invaders" and "How to Configure Your IM Software to Prevent Viruses & Other Annoying Things" for guidelines on how to avoid potential hazards associated with IM.

To suggest an online resource that you believe would be helpful for volunteer managers in using IM to work with volunteers; or, if you have used IM in some way, formally or informally, in working with volunteers, and want to share your experiences how you use IM with volunteers, what the benefits are, what obstacles there are, what your advice would be for others send an email to Jayne Cravens.

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